Our founder is Columnist for the Shared Services Outsourcing Network. With
120,000 members, SSON is the largest and most established community of shared services and outsourcing
in the world. Ilse writes about the hidden cost of misalignment between global teams and India. In addition,
a regular guest columnist for other publications.
We are proud to feature in the news, on the radio and of our work with TEDxAmsterdam. We also post regular articles, blogs and videos on social media.
Zo doe je zaken in India
De Indiase economie is een van de snelst groeiende economieën ter wereld en de kansen voor ondernemers zijn enorm. Maurice Geraets (directeur NXP Nederland) en Ilse Kerling (oprichter Global Business Academy) reizen volgende week mee in her spoor van minister Kaag. Ze zijn in de BNR studio.
The costs, the reasons, the indicators and the solutions to churn in India
“I finally got my Indian peer up to speed and we’re working well together. But now he is leaving and I have to start all over again…” Churn is a big headache in India. The cost of attrition is 18 months’ salary and hiring externally hikes up salary costs by 20%. Aside from the tremendous costs, it has a huge impact on international team performance and satisfaction.
The Hidden Cost of Non-alignment Between Global Teams and India
The talk of the town at SSON’s flagship Shared Services and Outsourcing Week event in Orlando last month was RPA. Understandably so – the efficiencies it brings are incredible. Yet, for a cost-effective Global Business Support offering, India remains crucial – this will not change despite automation.